2 of 22 people found the following review helpful
Broken on arrival poor service from Nikon,
This review is from: Nikon COOLPIX P310 Compact Digital Camera - White (16.1MP, 4.2x Optical Zoom) 3 inch LCD (Electronics)
Really poor service from Nikon. Sent the camera back to be repaired because the screen wasnt working properly and discoloured. Took ages for them to tell us we had to pay £75 for it to be repaired as they deny it is a fault covered under the warranty. Watch out if you ate buying this product we are really disappointed with the service.
Tracked by 1 customer
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Showing 1-5 of 5 posts in this discussion
Initial post: 3 Aug 2012 20:10:35 BDT
If it was faulty why not just get it replaced by Amazon?
Posted on 9 Aug 2012 09:58:36 BDT
If this was Nikon service, I'm surprised.
My bridge camera developed a fault with the Sony-made CCD. Nikon acknowledged the fault, repaired the camera and gave it a full service for the cost of the postage to them - and my camera was over 2 years old.
Posted on 3 Oct 2012 12:41:03 BDT
rivet master says:
broken on arrival?
you should have sent it straight back to amazon.
Posted on 10 Jan 2013 03:26:26 GMT
I find this hard to believe. For a start if it was broken on arrival you send it back to Amazon for a replacement or refund. Why send it to Nikon? Everyone knows if you buy something and it's broken you're entitled to a refund/replacement. Something fishy here, probably was your fault it broke or it was out of warranty and now your rage reviewing.
Posted on 28 Dec 2013 10:06:17 GMT
Last edited by the author on 28 Dec 2013 10:12:17 GMT
A. J. Sturgess says:
It's really hard to believe that some of these folks have much of a brain. I tend to wonder if No1Mugster has hit the nail on its head in suggesting that Amy damaged it herself. But even if not, all other comment-posters are right. If an item bought from or through Amazon is in some way faulty, the way forward is clear:
1) You use CONTACT THE SELLER to lodge your concern or complaint.
2) If the seller does not respond, you repeat the contact. If they still don't respond within a reasonable time (say 2 working days), you then complain direct to Amazon who will have a record of your contacts. They will quickly respond and action WILL follow.
3) If you bought direct from Amazon (which Amy didn't), you complain to them direct.
I've had cause to follow both routes a few times over the last few years and EVERY TIME Amazon have been swift to respond and refund my purchase fee. Sometimes they ask for an item to be returned first which is perfectly fair and they provide a way to do this free of charge. Refunds are then made as soon as the returned item is logged in at their end and the complaint has been verified.
Why Amy complained to Nikon instead of Amazon just shows a total lack of understanding about how to use Amazon's systems .... and no matter what you think of them, their systems ARE excellent.
The main consequence of Amy's ridiculous rant is that she has damaged the overall rating of the item itself. And as she presumably never got to use it ...... well, what can you say?
I therefore wonder if she ever bothered to vent her soured spleen in the SELLER FEEDBACK section which is what she should have done if the seller didn't give satisfaction by providing an item that was fit for purpose .... but, of course, it looks like she bypassed that route and went 'outside the system' to go direct to Nikon. She never even refers to having tried to contact the seller.
Daft. Just plain daft.
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