Customer Review

2 of 22 people found the following review helpful
1.0 out of 5 stars Broken on arrival poor service from Nikon, 2 July 2012
By 
This review is from: Nikon COOLPIX P310 Compact Digital Camera - White (16.1MP, 4.2x Optical Zoom) 3 inch LCD (Electronics)
Really poor service from Nikon. Sent the camera back to be repaired because the screen wasnt working properly and discoloured. Took ages for them to tell us we had to pay £75 for it to be repaired as they deny it is a fault covered under the warranty. Watch out if you ate buying this product we are really disappointed with the service.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments

Tracked by 1 customer

Sort: Oldest first | Newest first
Showing 1-5 of 5 posts in this discussion
Initial post: 3 Aug 2012 20:10:35 BDT
Helpless says:
If it was faulty why not just get it replaced by Amazon?

Posted on 9 Aug 2012 09:58:36 BDT
macliam says:
If this was Nikon service, I'm surprised.
My bridge camera developed a fault with the Sony-made CCD. Nikon acknowledged the fault, repaired the camera and gave it a full service for the cost of the postage to them - and my camera was over 2 years old.

Posted on 3 Oct 2012 12:41:03 BDT
rivet master says:
broken on arrival?
you should have sent it straight back to amazon.

Posted on 10 Jan 2013 03:26:26 GMT
No1Mugster says:
I find this hard to believe. For a start if it was broken on arrival you send it back to Amazon for a replacement or refund. Why send it to Nikon? Everyone knows if you buy something and it's broken you're entitled to a refund/replacement. Something fishy here, probably was your fault it broke or it was out of warranty and now your rage reviewing.

Posted on 28 Dec 2013 10:06:17 GMT
Last edited by the author on 28 Dec 2013 10:12:17 GMT
It's really hard to believe that some of these folks have much of a brain. I tend to wonder if No1Mugster has hit the nail on its head in suggesting that Amy damaged it herself. But even if not, all other comment-posters are right. If an item bought from or through Amazon is in some way faulty, the way forward is clear:

1) You use CONTACT THE SELLER to lodge your concern or complaint.
2) If the seller does not respond, you repeat the contact. If they still don't respond within a reasonable time (say 2 working days), you then complain direct to Amazon who will have a record of your contacts. They will quickly respond and action WILL follow.
3) If you bought direct from Amazon (which Amy didn't), you complain to them direct.

I've had cause to follow both routes a few times over the last few years and EVERY TIME Amazon have been swift to respond and refund my purchase fee. Sometimes they ask for an item to be returned first which is perfectly fair and they provide a way to do this free of charge. Refunds are then made as soon as the returned item is logged in at their end and the complaint has been verified.

Why Amy complained to Nikon instead of Amazon just shows a total lack of understanding about how to use Amazon's systems .... and no matter what you think of them, their systems ARE excellent.

The main consequence of Amy's ridiculous rant is that she has damaged the overall rating of the item itself. And as she presumably never got to use it ...... well, what can you say?

I therefore wonder if she ever bothered to vent her soured spleen in the SELLER FEEDBACK section which is what she should have done if the seller didn't give satisfaction by providing an item that was fit for purpose .... but, of course, it looks like she bypassed that route and went 'outside the system' to go direct to Nikon. She never even refers to having tried to contact the seller.

Daft. Just plain daft.
‹ Previous 1 Next ›

Review Details

Item

Reviewer


Top Reviewer Ranking: 5,768,089