Dear Mr Seabrooke,
Thank you for your feedback, which we have taken onboard. With regard to the shoulder strap, this has been designed to be as compact as possible for storage with enough padding for a fairly lightweight bag and camcorder.
With regard to storage we would agree that this case will not house an endless amount of accessories, but as stated, it will hold the essentials. We do produce larger cases with room for even more accessories when a compact case is not required.
With regard to the finish of our cases, we take this aspect our cases very seriously. The materials selected for the case are selected to last and offer a high level of protection. Our quality control department also regularly review the production of each case so that our cases meet the high standards we have laid down.
As always for full confidence when ordering a GEM product, in the unlikely event our customer is not 100% satisfied with their order, we always offer an exchange or full refund.
Thank you once again for your feedback and highly valued custom.
GEM Customer Services