10 of 14 people found the following review helpful
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This review is from: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases) (Paperback)
I've read of few books in this area.
This book is full of common sense phrases to use with difficult situations, but am I going to remember them all? ... not really. If you are the types of person who can remember hundreds of phrases - the buy this book.
For me though - this book doesn't really get to the root of why conflicts happen and how to solve them. I've read a couple of other books that have simple easy to remember theories that once you have read them give tips on how to recognise the different types of difficult people and how to handle them.