3 of 3 people found the following review helpful
THIS IS A BOOK THAT WILL ENPOWER YOU,
This review is from: 150 Letters That Get Results ("Which?" Books) (Paperback)
How many times have you wanted to complain about something that you have brought that was faulty or recived sub-standard service but not had the the right words or knowledge to do it effectivly? This book is an absolute god send because it really does everything for you. It sets out the letter giving you the right language to use when dealing with companys and individuals and even quotes the appriopriate laws appertaing to your case.
This book covers just about every concivable siuation in laymans terms making it user frindly for anyone. I cant recommend it enough.