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5 of 5 people found the following review helpful
5.0 out of 5 stars The Power of Ideas, 28 Oct 2010
This review is from: Delivering Happiness: A Path to Profits, Passion, and Purpose [First Edition] (Hardcover)
At some point in each of our lives we draw up a balance sheet of our achievements - What was the meaning of our life and what part did I play in the chain of being? Did I manage the trade off's? Did I find the right balance? This book is about one man that did.

Tony Hsieh book is compelling because it is clear his vocation and destiny is mapped out from the outset. He already had that extra bit of wiring that turns an individual from good into out performs.The first section of the book that maps out the early years is an important part of the autobiography but not the reason for buying the book.

However, it is the insights offered into the unique culture that is Zappos, which went on to be sold to Amazon in just 10 years after it was founded for $1.2bn, that makes this book unmissable for anyone interested in corporate culture, employee engagement or the creation of a great place to work. Above it is the way Tony Hsieh makes key transformational ideas deceptively simple as he sets them down in what becomes, through out the book, his characteristic voice - vivid, self-deprecating and bluntly realistic. His messages are compelling.

Whilst the Zappos culture is unique and not readily replicable, particularly in a large long-established organisation, it provides real insights to help you come up with your own ideas for creating a culture that is unique and special for your own business.

So if you're one of those people who thinks that going to work should be fun, loves the experiential approach to business, this is an autobiography that has a great and inspiring story to tell, from Hsieh climbing Kilimanjaro while the company was running out of cash, uprooting the entire company and moving to Las Vegas, and the trials and tribulations of managing stock the supply chain - Product availability, cost of inventory, overall cost to serve. Yes he even makes that interesting.

Like many people in business I have read many autobiographies This book is different and none of them save Jack Welch's winning and then only in places are a patch on this book.

If you're a student of business culture, responsible for customer service, a struggling entrepreneur, or someone fascinated by leadership,or somebody convinced that the holy grail to a meaningful life is getting a proper work, self, home life balance then this is a gold-mine of a source-book.

If you are a member of the BUSINESS COMMUNITY church believing that the only route to profitability is to "extract productivity under duress" and doubt that making people (customers and employees) happy is a profitable business strategy, then prepare to be convinced!

Recommended to readers of Funcky Business, Karaoke Capitalism and Superfreakonomics and other books by Steven Levitt and Stephen Dubner et al
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