13 of 15 people found the following review helpful
a must for business leaders,
This review is from: Employees First, Customers Second: Turning Conventional Management Upside Down (Hardcover)
I have been in IT industry for reasonably long time. I never worked as a manager and I enjoy my technical role. Customers first was what we get used to. This book puts customers first in a very different and in my opinion the only right way. I ordered this book a couple of days ago and when I received it I wasn't able to put it down. Mr Vinnet style is direct and blunt and still beautiful and attractive. "Unless the company becomes obsessed with constant change for the better, gradual change for the worse usually goes unnoticed." is the core of the book. Focusing on how and not only on what gives business leaders a real life experience.
I like his classification of his employees to three groups:transformers, lost souls and fence sitters. This is true in any company I believe.
I recommend this great book for any one who is running his own business or leading or transforming a business.