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Customer Review

32 of 35 people found the following review helpful
1.0 out of 5 stars STRONG YELLOW TINT - BUYER BEWARE!, 24 July 2013
Amazon 5 stars Dell 0 stars

If you are reading this, I assume that, like me, your purchasing decision is strongly influenced by customer reviews, sharing the bad experience as well as the good. I read good reviews of this monitor - but they were of a different spec than the monitors now shipping. I also noticed on Amazon UK a 2 star review by R1134 warning of a colour tinting problem with the REV A00 models now shipping (I suggest you check out that review now). I asked Amazon about this; they checked the boxes they were shipping and they told me theirs were REV A00 (do a websearch to find out about the problems with these old models which Dell are now shipping again). I contacted Dell with a pre-purchase question about this, saying I didn't want a REV A00 model with faulty colours. They assured me they were only shipping the latest versions so I bought one from them. What do I receive from Dell? A REV A00 model with strong yellow tint - text on white background looks like tea has been spilled over the paper. Colour in photos is far too inaccurate for any image editing. I've received two of these monitors and, like other customers, BOTH of them have this yellow problem. I have tried them connected to Dell computers and to my new Lenovo.

I have been in protracted correspondence with Dell (for two months) who are well aware of what they refer to as the "yellow tint issue" but they are doing nothing about it and still sending out these defective screens to customers. I tried posting my experience in a review on the Dell website but Dell did not publish it, still claiming on the review page for this model that "100% of customers recommend this". Be aware that the reviews on the Dell website are censored; they don't publish the ones they don't like. The T&C for posting reviews includes this: "Dell reserves the right to remove or to refuse to post any submission for any reason." I have taken this up with several layers of Dell management, pointing out that they are deliberately misleading their customers by claiming this, but they still refuse to post either of the reviews I have submitted. So you are now reading the review that Dell didn't want you to see!

The monitor has a good stand and some people have received versions of this monitor which had good picture and colour but if you order now you will get a REV A00 screen. I don't recommend it unless you are colour blind or love yellow (over everything). After two months of protracted correspondence with Dell, I found them to be evasive, arrogant and eventually threatening. I can't trust them and I think their business practices are very poor. The last four computers I bought were from Dell (and printer, accessories) but I would never buy from them again. This month I bought a new Lenovo laptop from Amazon.
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Showing 1-2 of 2 posts in this discussion
Initial post: 28 Sep 2013 13:28:43 BDT
Amazoner says:
Thanks for sharing you experience. Hard to find a better monitor with an IPS panel and DisplayPort for that price so I will probably end up buying this one but I'll make sure I get an A01+ version. Dell are going through some sort of restructuring now so their services are pretty appalling (deal with them all the time at work). Not to say that other big faceless corps don't sweep up their mistakes.

In reply to an earlier post on 7 Oct 2013 18:21:17 BDT
Last edited by the author on 7 Oct 2013 18:22:46 BDT
Aeomer says:
When a racehorse breeder wants to get rid of poor breeding stock they will name the phoney pony something like 'Tornado Lightening'. Dell named this monitor 'ULTRASHARP' in capitals. I think the logic for horses also goes for monitors.

BTW - it is now illegal in UK, following a successful case by trading standards, to refer to an LED backlit monitor as simply a LED monitor. Real LED monitors are a different beasts altogether - the colour comes from LED pixels. Dell and Apple still use phoney credentials in their naming. Just sayin'.
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