11 of 11 people found the following review helpful
The text that brought performance measurement to the fore,
By A Customer
This review is from: The Balanced Scorecard: Translating Strategy into Action (Hardcover)
One of the classic texts of the 1990s, the Balanced Scorecard has brought the importance of performance measurement to a generation of managers. It's still a worthwhile read, although more recent models, like the Performance Prism by Neely, seem much broader in scope.