Customer Review

97 of 100 people found the following review helpful
2.0 out of 5 stars Promising but lacking, 8 Feb. 2011
This review is from: TomTom Go Live 820 EU 4.3 Inch Touchscreen European Coverage Voice Activation Hands Free (Electronics)
I purchased the Tomtom Via 120 EU after owning a Tomtom One (the origonal)for 6 years.
I drive for a living and use my satnav every day, this unit had everything I could want including voice activation.
I was certainly impressed with the unit when I got it home and soon had it up and running.....BUT, I soon noticed that it did not plan routes anything like as quick as my old TT One.
Undaunted I used it the very next day and planned my 1st delivery trip, it loaded the route eventually and informed me of delays on route which turned out to be very accurate, I found the live traffic feature very good.
Not so good when I came across a turn I could not go down, so I set the unit to roadblock 100 yds and it re-calculated.......after 30 seconds it finally sorted a new route.....terrible, my old TT One took about 5 seconds.
I tried this several times to see if it was just a blip, no, it takes ages to recalculate, I was not impressed.
I then found it froze when I decided to ignore the direction it gave me...I was getting fed up.
Add to that, 1hour 43 minutes battery life compared to 4 hours from the TT One was really making me doubt my purchase.
Tried it on day 2, same results so I have returned it and will be using my old trusty TT One for a while longer.
If you are someone who uses a satnav on the odd occasion then this device is hard to beat with all of its features for the price.
If you are a professional driver driving a vehicle where it is limited by weight limits and height restrictions and the need for quick re-calculation is needed, forget the Via 120, you will be tearing your hair out waiting for it to re-calculate.
Also, no itinery routing available, delivery drivers use this facility a lot to enter multiple delivery addresses and can then calculate the total distance and time it will take, a very poor effort fromm Tomtom imo.
All the features work well, Bluetooth, Traffic warnings, voice control, Google search.
Its a pity the most important things like screen response and route planning take so long.
Very dissapointing Tomtom, I was hoping that after 6 years on from my 1st and still only satnav things would have moved on, not gone backwards.
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Showing 1-2 of 2 posts in this discussion
Initial post: 23 Apr 2011 10:23:08 BDT
Mr says:
This is an excellent review - covers the good points (all stuff I will need) and the bad (I have different needs to you and am not fussed about the negatives you point out, but realise they were important to you). You have helped me make my decision - thank you.

Posted on 29 Dec 2011 11:21:16 GMT
A very insightfull review. Did you eventually find a sat nav you would reccomend?
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