Customer Review

13 of 18 people found the following review helpful
5.0 out of 5 stars Wow - brilliant!, 5 Jan. 2007
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This review is from: Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred (Paperback)
Having been wowed by the brilliance of "How to be brilliant" I felt compelled to move on to "Five Star Service One Star Budget". Michael Heppell asks for a short review at the end of the book - well, depending on the meaning of "short" I think the best that I can do is to give a brief health warning!

I read the book in two sessions, the first brief one whilst waiting for my son to go through a dental appointment, and then, fired up by what I had read in that session, I settled down to a favourite activity in the evening, a long read in the bath! This was a mistake on two counts - the content was as promised so easy to read, and so aligned with my own experiences that I was hooked, and stayed in the bath until I had finished - bad idea the bath was just about cold; secondly I was left so full of ideas for changes to my own behaviour that when I went to bed I could not sleep! So in one sense, a cold bath and too little sleep are not a good combination for physical health, but WOW my mental health been well and truly invigorated by Michael's words.

Simple excellence and excellent simplicity... a must for all to read which will change everyone's approach to any form of serving others! I commend this to you!
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