Customer Review

19 of 19 people found the following review helpful
4.0 out of 5 stars A superb Controller but had install problems, 23 Mar. 2003
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This review is from: Game Pad: P2500 Rumble Pad (Personal Computers)
This is a superb controller... Once you have it up and running. It's extrememly confortable to hold and use, and is the closest I've found to a PC version of a console controller. It could have done with the button action being a little more solid, but you quickly get used to the feel of it.
I had huge problems installing it though. The install software seemed to work fine, but for some reason it installed standard windows drivers rather than the supplied drivers, which just don't work properly. According to control panel it was installed correctly, but it just didn't seem to work and for a while I considered returning it assuming it was a hardware problem with the controller.
Thankfully though I logged onto the Saitek website, and found they have an online support forum. After posting my problems, I quickly recieved a very detailed reply from their support engineers with precise details of how to fix the problems I was having. This involved manually updating some drivers, which is not hard if you know your way around the guts of your operating system PC, but could potentially be confusing for some users.
Based soley on the controller I would have given this 5 stars without question. The installation problems would have dropped 2/3 stars off this as it was extremely frustrating for a while, but due to the excellent support I recieved from Saitek I will give this 4 stars as I understand that sometimes problems do happen, and they were extremely keen to do all they could to help, which is increasingly rare nowadays.
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Review Details

Item

3.7 out of 5 stars (23 customer reviews)
5 star:
 (7)
4 star:
 (10)
3 star:    (0)
2 star:
 (3)
1 star:
 (3)
 
 
 
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