3 of 4 people found the following review helpful
Getting dated but a classic 'must read',
This review is from: Quality is Free: The Art of Making Quality Certain (Hardcover)This book tells you about one of the most underused tools in the QA Manager's box of tricks - the Cost of Quality. Read this book with a view to understand this principle and Crosby gives some invaluable guidance on how to go about a Cost of Quality Initiative.
I have gone into job interviews with this trick up my sleeve when asking for a greater salary than they were offering and it opens peoples eyes.
Yes, it's dated and yes you need to take some of the definitions and bring them up to date. As with anything you should read many sources and take nothing as gospel.
A classic that at such a low cost now is a crime not to own. When folks see Quality is Free it sure prompts some interesting conversations too :)