Customer Review

2 of 3 people found the following review helpful
3.0 out of 5 stars Design fault with VGA / HDMI, otherwise very good, 23 Jan 2014
This review is from: Acer Aspire XC-600 SFF Desktop PC (Intel Core i7 3770 3.4GHz Processor, 8GB RAM, 1TB HDD, DVDRW, LAN, WLAN, Nvidia Graphics, Windows 8) (Personal Computers)
Mine is an Acer XC600 with a Core i5 3340 processor, 1TB Hard Drive and 6GB Ram.

I wanted to use two screens as I have done with my previous Acer desktop, but despite having a VGA and HDMI port I could not get this to work. I then found that wobbling the VGA cable sometimes brought both screens back to life so it looked like a dodgy connection on the VGA as others have reported.

I took this to my local computer shop (U-Compute, Keswick), where it came from, expecting it to be sent back, and they identified the problem. The back plate through which the plugs go has been mounted too far away from the mother board and is too springy, so when you wobble a cable it pulls the others out slightly. This is a design fault. Their solution was to search through their HDMI cables looking for one with a slightly longer plug than the others. Replacing the cable with a Vivanco Prowire HDMI solved the problem. Other cheaper cables may also work fine, provided that they have a long plug.

So a poor piece of design from Acer, which may explain why people have been having the problems with monitor cables described, and why a replacement had the same issue as the original for one buyer.

Acer customer support helpline were particularly poor. Their Indian call centre insisted I did a full reset to solve the problem, saying this would take half an hour. It took a day and solved nothing.

Apart from that annoying fault and Acer's feeble customer services, the computer works very well.
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Location: Lake District, UK

Top Reviewer Ranking: 28,821