Rattled through this at the speed of a 999 call,
Verified Purchase(What is this?)
This review is from: Nee Naw: Real Life Dispatches From Ambulance Control (Kindle Edition)
Suzi's book is initially about her experience as the first point of contact - the person at Ambulance control answering the 999 calls from the desperate to the nutty and all points in between.
Everything that you would expect is here - the funny stories, the stories that tug at your heart strings and the utterly frivolous waste of time calls. Clinical need runs from those suffering a heart attack whose call starts with "sorry to bother you" through to those who have a paper cut jumping up and down (figurativeely) demanding an Ambulance.
Later in the book Suzi moves into the chess game that is Ambulance dispatch and allocation constantly managing her resources so that her area is ready for whatever is thrown at it. There is also a very informative section on the perfect 999 call from her point of view.
The first story you read is her experience of the London bombings and how control handled it which puts a sobering background to the rest of the book. You sometimes hear people complaining about the speed of Ambulance response to their major (in reality trivial) injury but the fact is when the chips are down and you have something properly wrong with you there will be an entire hospital's worth of equipment beside you within minutes - this book explains how that happens. Despite huge effort there are cases that just don't make it - the story of the toddler pulled out of the swimming pool being a case in point.
This book is complementary to, and should be read in conjunction with, Blood, Sweat and Tea: Real Life Adventures in an Inner-city Ambulance and More Blood, More Sweat and Another Cup of Tea (or the compendium of both Sirens).