Customer Review

118 of 120 people found the following review helpful
1.0 out of 5 stars Started leaking after 13 months, 8 Jun 2010
This review is from: Philips HD4644/00 White Energy Efficient Kettle, 3000 Watt - 1.7 Litre (Kitchen & Home)
It worked fine for just over a year, but has now started leaking. I see several others are reporting the same problem. Since the water leaks into the place where the electrics are, I think this is a serious failure.
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Comments

Tracked by 2 customers

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Showing 1-8 of 8 posts in this discussion
Initial post: 26 Feb 2012 13:26:58 GMT
Nicholas says:
Philips HD4644/00 White Energy Efficient Kettle, 3000 Watt, 1.7 Litre

Just to add that we too have had a water leak in the base of the kettle, we are looking for another model, It will not be the same.

A very bad fault!!!!!!!

In reply to an earlier post on 2 May 2012 20:24:42 BDT
K. O'Neill says:
Ours has started leaking too after 13 months. Obviously a very serious design flaw. Otherwise, a very ergonomic kettle.

Posted on 24 Sep 2012 14:56:37 BDT
AnnPan says:
Mine too - I bought it in Curry's in August 2011 and it started leaking at just over a year old. It has a 2-year warranty, and I rang Philips. The customer services department were incredibly helpful - having read out to them a number embedded in the plastic underneath the kettle power base, I was told that mine was one of a faulty batch. Because fewer than 2% of this model has proved faulty (!) the company didn't do a product recall, but they are going to send me a brand new replacement which will come with a full 2-year warranty, and they are sending me a return pack so that I can send them back the faulty one for recycling. Obviously a perfect working kettle would have been my ideal, but in the circumstances I was pretty pleased with Philips' response, and am looking forward to receiving my new kettle in the next few days. So if you have this problem I would advise you to get in touch with Philips.

In reply to an earlier post on 24 Sep 2012 15:24:45 BDT
Nicholas says:
Thanks for the info on the leaking kettles, very interesting.

Posted on 22 Mar 2013 01:38:17 GMT
iCan says:
ours started leaking after 3 years 2 months of daily use,sad because the kettle is still in excellent condition inside out,philips should really replace it because its a design flaw. :(

In reply to an earlier post on 22 Mar 2013 09:56:29 GMT
AnnPan says:
I should ring Philips - yours might be one of the faulty batch in which case they should replace it!

Posted on 9 Jul 2013 14:19:52 BDT
Last edited by the author on 20 Apr 2014 11:14:27 BDT
Ian_dc says:
My kettle started leaking after a couple of years. Although there are hundreds of complaints about this faulty product on-line, Philips have steadfastly refused to replace it because it is "out of warranty." Customer service is appalling - they even sent an Email saying they were sorry to hear I was having problems with my IRON!

UPDATE: To be fair to Philips, someone picked-up on my adverse review on their website and offered a replacement kettle, if I could provide the serial number of the faulty one. By that time I had chucked it, but Philips still decided to send a new kettle, so one person at least is doing their job properly.

Posted on 14 Apr 2014 17:10:06 BDT
DjDj says:
Same issue here - just not good enough, never had a kettle that leaks! Poor poor build quality
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