Customer Review

31 of 39 people found the following review helpful
1.0 out of 5 stars Stay Away!, 1 Sept. 2013
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This review is from: Adobe Photoshop Lightroom 5, Student and Teacher Edition (Mac/PC) (DVD-ROM)
I was attracted to this product due to Adobe's good reputation. I have in the past used many Photo Editing Software programs, and continue to look for one that is more user-friendly.

I am a student presently, and thought I would buy this product since it is slightly cheaper than the non-student version. Little did I know the kind of trauma that lay ahead. I had to verify my student status with Adobe (fair enough) and after a week I could activate it with the serial number they sent me. However, after 30 days it stopped working, and even though I registered it with them the program asked me to re-register before allowing me access. Upon entering my serial number, it stated that this was just an "upgrade" serial number, and it needed my "original" serial number. There was no original - this is the only product I purchased. Not cheap either, even at the student price. To resolve this, you have to jump through a series of hoops online, keeping you busy for quite a while, then wait in line, like hanging on to a phone, but without the music, and a lot slower, as everyone in line has to try communicate by keyboard, instead of speaking, it takes ages! After 3 hours of staring at the screen, I gave up.

I do not leave reviews on everything I buy. I am probably the typical customer, not bothered to leave a review if something's really good, but only 1 time out of a 1000 I will complain about something really bad. This is that one time!
I wasted my money on this - be warned. It is not worth the money, there are a lot of programs providing all you need at a much lower price and without the endless hassle!
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Showing 1-1 of 1 posts in this discussion
Initial post: 27 Nov 2013 08:43:24 GMT
Alggomas says:
I think Amazon should state whether an item, especially software, that it is a complete programme and that no additional payment or programme key is required.
There is a dubious offer ( only 24 hrs! Forced buy?) of Adobe photo shop elements 12 and premier elements 12 bundle for £34.99.
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