2 of 3 people found the following review helpful
No after-sales service,
Verified Purchase(What is this?)
This review is from: 2012 KMS New Medium Wall Mounted Electric Fire Place Fireplace Heater with Black Curved Glass Screen Plasma Style 1800W MAX
It looks beautiful but it did not last long. We probably had 10 hours use out of it. I have contacted the company 3 times now but they do not seem to be interested in after-sales service as they have not acknowledged my emails. Not impressed at all.
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Initial post: 30 Oct 2013 12:30:45 GMT
Amazon Customer says:
I have just contacted them as mine also stopped working. I already had the first replaced as it cut out after a few minutes each time. The replaced the first one last Sept 2012 but the replacement is now also not working and I have used it maybe 15 times since september last year for a couple of hours each time. They informed me as it is out of warranty they cannot help but I will be pursuing this as I feel the item is at fault and should be replaced.
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