Customer Review

54 of 54 people found the following review helpful
3.0 out of 5 stars Great sound quality, BUILD QUALITY needs attention, 20 Feb 2010
This review is from: Klipsch Image S4 Headphones (discontinued by manufacturer) (Electronics)
While the headphones worked, I would give them a 5 star review all over, because the sound quality is incredibly good for the price, they sound more like £100 headphones, the quality is really great from bass to sparkly treble, obviously not on the level of the real high-end headphones such as klipsch x10, but these are a really great choice for most casual music listeners.

BUT
I had these for just over a month from Amazon, I adored them, then, they started making unusual noises and stopped working. The customer service at Amazon was exceptional, they sent out a replacement immediately.

THEN
I owned the second pair for just under a month, again they were great, and then the second pair stopped working completely again (the left ear went silent), so i had to send this pair back, (to which Amazon gave me a refund of the original price because they're brilliant at customer service)

So, although the sound of these headphones is fantastic, the build quality is pretty dire. the cable is VERY thin and could easily get damaged (and the cable is so thin that when it brushes against your coat or whatever it produces interference noises all the time), and the headphone body is plastic (fair enough) but not very solid and made out of multiple loose parts.

I have now decided to go for the Sennheiser IE7 earphones as they have similiar sound quality (well, slightly better) and a reinforced thick cable. They do cost £120 (double the price of the klipsch) but I want build quality as well as sound qualty this time, and it's worth the extra cost if they don't break...twice.

Hope this helps
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Comments

Tracked by 4 customers

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Showing 1-4 of 4 posts in this discussion
Initial post: 9 Nov 2011 20:08:41 GMT
deadmoshun says:
same thing happend with me can u tell me the process of returning the headphones thanks

In reply to an earlier post on 13 Dec 2011 13:14:29 GMT
N. Williams says:
Same thing has happened to me with many, many pairs of headphones (not just the klipsch model shown here). The process is simply to contact amazon, and they will respond with a personal returns label and with the opion of refund or replacement (replacement dependent on stock availability). This is even applicable if the item is past the 1 month grace but within the warranty period (in other words, amazon can fulfill the warranty agreement for you instead of having to chase the manufacturer).

Posted on 24 Apr 2012 11:01:00 BDT
Mark Twain says:
Thanks mate. Great review!

Posted on 13 Jan 2013 18:31:14 GMT
How are you getting on with the Sennheisers? Worth the money?
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Review Details

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3.8 out of 5 stars (206 customer reviews)
5 star:
 (98)
4 star:
 (38)
3 star:
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2 star:
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1 star:
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