5 of 5 people found the following review helpful
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This review is from: The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships (Paperback)
This is great book. Very practical and easy to understand. It talks about the different ways of interacting and it helps you to identify how you approach conflict. And you recognise how others work too. It's a very useful self help book and I recommend it highly. I borrowed it from the library initially but was so impressed I bought my own copy.