Customer Review

5 of 5 people found the following review helpful
1.0 out of 5 stars Useless product - do not buy!, 18 Oct. 2011
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This review is from: James Martin by Wahl ZX709 Executive Collection Digital Hand Mixer, 300 Watts (Kitchen & Home)
I purchased this mixer in August. The one I had previously (a Kenwood) had lasted many years but was beginning to wear out. The mixer initially worked very well, but after just three uses over a period of two months to mix icing, it literally blew up! Smoke billowing out of it, ghastly smell, red hot casing etc. etc. I reported this to Amazon, but they won't refund as it's over the 30 day limit. I was forced to contact Wahl UK who I found to be extremely rude and disinterested. I have to pay the postage to send it back to them for them to decide whether it "really is defective"; they will then either repair or replace, but couldn't tell me whether the new one would last any longer. There were no apologies and they quite clearly thought I was at fault.

It is ridiculous that a small electrical appliance like this should last such a short time and then fail so catastrophically, especially when it's had such a tiny amount of use. The fact that neither Amazon nor the manufacturer were particularly interested in helping simply adds insult to injury. Whilst it is quite true that there is occasionally a rogue model in a batch, the fact that the manufacturer had no confidence to assure me it was a 'one-off' speaks volume about their attitude to business.
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Showing 1-2 of 2 posts in this discussion
Initial post: 10 Nov 2011 12:32:43 GMT
Lee Vitali says:
i think personally you were at fault for this as icing is very hard to mix, i think most machines woulnd't be able to cope with this. try using your hand whisk for icing or a wooden spoon!!!!!

In reply to an earlier post on 10 Nov 2011 12:48:14 GMT
Pianomad says:
What a ridiculous comment - icing sugar is as light as a feather to mix! A cake mixture is much heavier. What's the point of having a hand mixer if you can't use it for what it's intended for. Presumably you shouldn't use if for mixing cream or egg whites?!
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