Customer Review

27 of 30 people found the following review helpful
3.0 out of 5 stars Awesome machine...until you need support, 22 Dec. 2009
This review is from: Gaggia Baby Class RI8157/40 Coffee Maker with Professional Filter (Kitchen & Home)
I've had a Gaggia Baby Class (stainless steel) for nearly a year. Out of the box, one of the buttons on the machine was broken but it was quickly fixed by the Gaggia repair centre. The machine itself is well built, except for the steam/water buttons which are quite flimsy and plasticy considering the price.

Once fixed the machine was a dream. I made really really good coffee by following some simple guidelines: use recently-roasted beans, freshly ground in a burr grinder, preheat the machine, portafilter and chinaware properly and tamp the coffee with a consistent pressure. Then with a lot of practice (and a slight caffeine addiction) you'll be able to almost-consistently make good coffee. The machine itself is also perfectly capable of steaming a small quantity of milk, but try and do too much and you'll struggle to get anything other than huge bubbles, far away from the fine, textured microfoam you'll find in italian espresso bars.

I would recommend this machine except for one thing: don't buy it and expect support should it go wrong. Philips recently bought Gaggia UK and now run the service centre for broken machines. Sadly my machine developed a leak in late October and I've been struggling to get it repaired for two months - after sending it back for an initial repair the 'repaired' machine still leaked, then I spent three weeks getting it returned again for a re-repair. Now, despite calling many times a day I'm often unable to speak to anyone, or am promised phone calls I never get. So, I'm still waiting for my machine to come back. I'd never ever buy another Gaggia as despite making great machines, for the money you'd expect a much better level of service. Their 2 year warranty is not worth the hassle. Next time I'll get a Rancilio Silvia.
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Showing 1-2 of 2 posts in this discussion
Initial post: 14 Mar 2011 22:43:20 GMT
M. Baginski says:
Hi,
Had similar problem with this machine... it looks like there is an issue with a poor quality solenoid valves...
Vid showing the problem and how to fix it... http://www.youtube.com/watch?v=aHwucN0qwlo

Posted on 26 Sep 2013 21:57:23 BDT
Purchased a Gaggia Baby Class 2007 and like this reviewer had an issue straight out the box. Complained and machine was replaced immediately. Sadly a month ago it leaked overnight and emptied water onto work top several times. Additionally the removable cast iron drip tray has corroded with the grey lacquer lifting and bubbling everywhere. Underneath footing of the unit at back also corroding. So for the price not up to the mark, and yes service has been abysmal.

Just purchased an outstanding KRUPS XP5200 Piano Black, £145 with 2 years warranty, the results are superb with proper creama and perfect tasting coffee. The milk steamer works perfectly also. This machine cleans itself, has the correct controlled water temp so no burnt coffee like the Gaggia, and in my opinion is better engineered and quality!
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