2 of 2 people found the following review helpful
Customer Service coaching made easy,
This review is from: Just Looking Thanks!: The Straight-Forward Guide to Creating Brilliant Customer Service (Paperback)
Just Looking Thanks is an easy to read guide to improving customer service. The advice and techniques are full of common sense, practical ideas which are instantly applicable to anyone working on the shop floor. Highly recommended for all retailers and their staff as an entertaining and informative guide.