Customer Review

16 of 18 people found the following review helpful
1.0 out of 5 stars Unstable and expensive to replace, 21 Jun 2012
Verified Purchase(What is this?)
This review is from: SanDisk SDCZ37-032G-B35 32 GB Cruzer Slice USB 2.0 Flash Drive (Accessory)
I purchased one of SanDisks Cruzer Slice 32GB USB Flash Drives in late February 2012.
I used it a few times to transfer some files from my own computer to my girlfriend's laptop. A day in May the same year it locked up saying the device was now write protected and would not allow me to edit or delete files currently saved on it nor add files to it. It also would not let me format the device.
After being informed by Amazon that because I had had the device over one month I could not get a replacement through them but had to contact SanDisk personally. After a few emails back and fourth with SanDisk I was informed I needed to send the device back to them in the Czech Republic using tracked airmail and pay for it myself. I have now done this at a further expense of nearly 7.00.
Just a little warning to anybody planning on purchasing one of this drives. They are unstable and if you get a faulty one it may cost you even more to get it replaced.
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Comments

Tracked by 2 customers

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Showing 1-10 of 10 posts in this discussion
Initial post: 14 Aug 2012 13:11:25 BDT
You should have sent it back to Amazon - they were the ones that sold you the item and your contract is with them not the Manufacturer. This is the same for ALL goods sold in this country.

In reply to an earlier post on 14 Aug 2012 15:06:08 BDT
R. Share says:
I'm afraid I must disagree with you. After the 30 day period the supplier is no longer obliged to refund or exchange an item purchased through them. Your contract is then only with the manufacturer.

In reply to an earlier post on 14 Aug 2012 16:25:55 BDT
The sale of goods act 1979 says that the contract during the warranty period is with the retailer in the first instance of any faults.

Since this customer has a faulty item, Amazon should have dealt with it in the first instance. I have NEVER sent an item direct to the manufacturer.

Clip from the Sale of Goods Act 1979:

"
Faulty goods, no acceptance

If the item does not conform to contract (is faulty ) for any of the reasons mentioned previously, and the customer has not accepted the goods, the law says the customer is entitled to

reject the goods and claim a full refund, or
request a repair or replacement if that is the customer's preferred option.
As the retailer, you can offer a repair, a replacement or a credit note, but you cannot insist on any one of these. It is the customer's right to receive a full refund in these circumstances.

Where a customer is entitled to a full refund because they have not accepted the goods but have agreed that you may repair or replace the goods, they can still claim a full refund if the repair or replacement is

taking an unreasonable time, or
causing an unreasonable inconvenience, or
if the repair or replacement is not satisfactory when they receive it.
"

Refund/Exchange is at the discretion of Amazon.

In reply to an earlier post on 30 Aug 2012 09:10:03 BDT
Last edited by the author on 30 Aug 2012 09:13:09 BDT
I dont know who R. Share is but what they are telling you is complete rubbish. The Sales of Goods Act 1979 is very clear that it is the RETAILER who is responsible not the manufacturer. Companies try to hide your rights behind warranties (which are just additional contracts) however these DO NOT AFFECT YOUR STATUTORY RIGHTS. It is the retailers responsibility under UK law and the item must be fit for purpose for up to 6 years whatever their warranty/store policy or other rubbish they tell you says - they can not write policy or contracts to remove your rights.
Read this: http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/your-rights/

In reply to an earlier post on 30 Aug 2012 09:33:36 BDT
R. Share says:
To be honest "Helpful Person" I couldn't care less what you think you know as I am explaining my personal experience with buying this particular device from Amazon through this particular company. That is what happened and no amount of policies or acts will change that.

In reply to an earlier post on 2 Sep 2012 10:28:39 BDT
Joe Briar says:
The law matters and that is to be obeyed by all. To anyone else who has this issue, read what Adam Phillips wrote and go through the Amazon returns route.

R Share messed up the whole returns process - learn from his fail.

In reply to an earlier post on 2 Sep 2012 11:00:53 BDT
R. Share says:
Good luck with that.

Posted on 6 Sep 2012 11:01:51 BDT
C. Nation says:
R.Share was just suckered into doing it the way he was told. One mention of the Sale of Goods Act if I get the fob-off and I've never had any probs. Amazon know this as well as anybody else and they are obliged to honour it and make ure their Market Place sellers do too.

Posted on 8 Sep 2012 22:47:08 BDT
Helpful Person is correct.
1. The item must be fit for the purpose for which it is sold. It is REASONABLE to expect a 32GB USB Flash Drive to last more than 3 months; Six years is a REASONABLE period of durability.
2. Your contract (during the full period of REASONABLE durability of the item) is with the retailer, i.e. the firm that you placed your order with, and NOT the manufacturer or the firm that ultimately supplied it on behalf of the retailer.
3. The solution is very simple:
a) Give the RETAILER 28 days WRITTEN notice (by recorded delivery) of your intention to initiate legal action in the County Court Small Claims Court.
b) If not resolved at their cost in 28 days, go to your nearest County Court and fill in a Plaintiff Form initiating legal action to claim ALL your costs, including the Court Fee (about 50) plus your time (usually one day's pay but there is a maximum the Court will allow) and other incidental expenses. You do not need a solicitor or any legal expert as the Court officials will guide you and it is just a simple matter of producing your evidence, e.g. copies of all emails and the defective item.
c) If they do not pay all of the Court's award within 28 days, then you go to the next stage to get the bailiff to seize from the retailer goods to the value of the Court's award plus all other costs.

In reply to an earlier post on 2 Dec 2012 20:50:31 GMT
Last edited by the author on 2 Dec 2012 20:53:30 GMT
ajmokay says:
Sorry Mr R Share but I think that you are mistaken and that you are mixing up the Distance Selling Regulations with the Sale of Goods Act. Under the latter legislation you have the right to expect redress from the seller if the goods are not fit for purpose. I have had experience of this when I contacted Amazon about a faulty Samsung Tablet. They advised me that I should make direct contact with Samsung. I reminded them of my rights under the Sale of Goods Act and I received a replacement item the following morning and was given 28 days to return the faulty item.
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