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Customer Review

37 of 39 people found the following review helpful
3.0 out of 5 stars A word of warning, 16 April 2009
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This review is from: TomTom Rider v2 Satellite Navigation - Western Europe (Electronics)
Bought a Rider 2 approx 18 months ago. I deliberately chose the UK only mapping, as I wanted to ultimately get full Western and Central European mapping but am aware Central Europe coverage is still being rolled out. Last month decided to upgrade, what a hassle!! Firstly I needed to buy a bigger memory card, only a fiver so no great issue, then the cost of the map £70, which is a bit steep but paid. Then the fun and games begins, I have 2 Tomtoms, an old 'one' which resides in the Wife's car and the rider 2 which alternates between my car and bike. The maps are only available by download (more on that later!) but a Tomtom account is needed, I had one from updating the 'one' so duly bought maps which were advertised for rider 2, paid (money taken from a/c immediately of course) and at no point was I made aware that only 1 device could be linked to one account. Tried to link Rider and got error message about not linking more that one device. Then the real fun began - Tech support(sic)!! Basically its pointless e-mailling them as all you get is a computerised automatic response which must pick out salient words in your question and answers something it thinks is simillar. Next try the phone support, get the usual "press 1 for this, press 2 for that"etc. followed by "all are operators are currently busy". When i did eventuall speak to someone they tried to help but "would need to speak to a supervisor". Eventually probelm was resolved then I tried to download map only to find that after 1 hour the connection to Tomtom timed out, repeated with same result, back to tech support email and phone, again phone busy, email not answering the question. Finally with no support from tech support, made 3rd attempt to download and suceeded, took tomtom out in car, it got lost!! It was convinced it was about 150 yards south of its true location, eg on a bridge over a river it was showing being in the river 150yds down stream! A minor annoyance on the open road but an absolute nightmare in town. Then put on to bike and it seemed to correct itself, I'm hoping that it is now fixed, I would ring tech support for advice but the blood pressure couldn't stand it!!

Now found a further MAJOR PROBLEM, tried to link Tomtom to an Autocom communication system using their blue tooth dongle only to find that the Tomtom doesn't have the software to support the connection, finally got through to a girl in tech support who was pleasant but clueless who eventually admitted that there is no way of setting it up.

Bottom line is if you've got a choice get a Garmin, a few mates have the Zumo on bikes and swear by them! If you really must have a Tomtom and are never going beyond W Europe buy one with the maps pre-loaded, and hope nothing ever goes wrong with! If it does go wrong ask a mate ,ask a bloke down the pub, ask your cat, ask anyone, just don't bother with tech support!!!
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Showing 1-2 of 2 posts in this discussion
Initial post: 10 Aug 2010 22:11:12 BDT
Fortunately haven't had to call tech support yet, but recently updated my Western Europe maps in the sale, costing £62 odd for the new map, and an upgrade service for 18 months (6 months free). Left it downloading on my incredibly slow T-mobile's web'n'wait forever service, and when I came back, discovered that the download had failed, as the TomTom battery had gone flat. Fortunately, it managed to pick up where it left off, and didn't start from scratch again, but it took 3 hours in total to download, then took ages to load it onto the TomTom. At the end, I have new maps, but it has wiped out all my favourites, that were presumably over-written by the new maps. Why? There was no warning it would do that, and it's going to be a real pain putting them all back again. On the plus side, the transaction via PayPal was smooth and easy.

Posted on 3 Sep 2010 15:35:52 BDT
I had this problem too and tomtom support advised create a new account so did that with work e-mail. They then transferred the recent purchase to the new account and all is well with both devices. TT Home recognises the device and signs in to the correct account when connected.
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