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Customer Review

7 of 8 people found the following review helpful
2.0 out of 5 stars Built in failure point?, 23 Sept. 2013
This review is from: Kindle, 6" E Ink Display, Wi-Fi (Previous Generation - 5th) (Electronics)
I have had my Kindle for less than three years. I've looked after it, not dropped or damaged it. The screen has now gone blank, with grey lines at the bottom. Customer service solution, for a very loyal Amazon customer? To offer me a refurbished Kindle at not much less than the cost of a new one. Well, my loyalty has been lost.
I appreciate that the device is outside of the warranty period but it should not be failing after such a short period of time. I am now researching other e-readers. Why would anyone buy something knowing that it's going to fail again just outside of the warranty time?
This way of doing business is immoral. Not only is it taking advantage of customers, but it is immensely wasteful.
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Showing 1-1 of 1 posts in this discussion
Initial post: 26 Sep 2013 17:14:15 BDT
Last edited by the author on 26 Sep 2013 17:15:25 BDT
K. L. Smith says:
do you undertand that it has a non-replacable battery, i.e. they wont last forever, and once it's dead that's it ?... (there are kits you can buy online.. you have to open the device etc)
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