Customer Review

10 of 11 people found the following review helpful
5.0 out of 5 stars Utterly amazing products - utterly amazing company, 7 Jan. 2013
By 
This review is from: Bose ® QuietComfort ® 15 Acoustic Noise Cancelling Headphones - Black/Silver (Electronics)
This isn't actually a review about the QC-15 as I have a pair of the QC-2 - but bear with me because what I have to say is about my long term experiences having owned 2 QC-2s for over 6 years (one for me and one for my wife). 95% of people putting reviews on here will be able to tell you how good their headphones are after a month or maybe 6 months or even a year but how many can tell you just how long these things last? Just how good the build quality really is?

So... I don't normally write reviews on products but I felt compelled to let people know just how different and amazing Bose are. I bought their quiet comfort 2 headphones about 6 years ago - needless to say they were/are utterly amazing. I've literally heard new instruments on songs that I'd never heard before - and yes they really do make things quieter when travelling.

However, when you pay that much money for a pair of headphones they really should be good... that much is a given.

No... the reason I'm writing this review is because after 6 years of almost constant use they are STILL working absolutely fine - the only thing that's gone wrong are the ear cushions which have finally given up the ghost and fallen apart having been an almost permanent feature of my head for 6-8 hours of every day, day in day out... I've had things that break after just 6 months of use! In fact, 90% of the electronics I've ever bought in the last 10 years have died after about a year or two - be it from Sony or Panasonic. Nothing lasts these days.

My beautiful and trusty headphones are THE only electronic item that have managed to keep on going. When I asked the customer care person how long their headphones are expected to last as I was contemplating just buying new ones instead of replacing the cushions, he said 10 plus years is quite normal, and then... this is the bit that really shocked me. If I DO get a problem with the headphones, even though I am way outside the warranty period, I can hand them back and upgrade to the new QC-15 for just £109.00... I was utterly gob-smacked. That's about 1/3 of their retail price. This would be like going back to BMW having driven their car for 6 years and saying hey can I trade in my old and now broken 1 series and buy your new model for just £10,000?

YES you pay a premium. But what do you get? Something which ACTUALLY works - something that was BUILT TO LAST - and should it fail, incredible customer care.

This is how things should be. I WILL BUY EVERYTHING FROM BOSE FROM NOW ON... simple as.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in