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9 of 11 people found the following review helpful
5.0 out of 5 stars Maximum business impact - bring structure to "common sense", 16 Feb. 2005
This review is from: Quick Hits - 10 Key Surgical Strike Actions to Improve Business Process Performance (Hardcover)
Business is really quite simple: you either delivered more to your stakeholders today than yesterday (happiness) or didn't (sadness). To be business "happy" then is the objective of almost all of the people that we call managers. I like to think of business "happiness" as coming from three sources: people, product or process. "People" is WHAT the business does; product is your OUTPUT and process is HOW we do things.
Most managers spend almost all of their time on people. Client visits, recruiting and rewarding employees, communicating with stakeholders and attending meetings. Many managers spend very little time on product and process, but these two define most of the "happiness" that is possible for your company. This book is a VERY practical guide for helping those inexperienced in the latter, process management, to make a big impact fast.
So what, you may say? Why should I care about process management? Well I would suggest that if you look around your company; you might well find that you already care! If your business is involved in outsourcing or off-shoring, did you improve the process first before you delegated responsibility? Or did you send away a set of work that was a nightmare for those inside your company, which with distance became a real burning issue for customers? In fact, how much of that work was value added? All of this work you are still doing and the stress induced - is it really being done effectively and efficiently, right first time? Should it be done at all?
Cross lays out 10 steps which start at the most basic "unclog the workplace" and logically and incrementally step up to step ten, the forming of "customer teams" for the remaining work that is really high value. This is not rocket science, it's just applying a logical thought process to improving the work going on before your very eyes. As the legendary Jon Theuerkauf says on the back cover "Common sense is not necessarily practiced! Cross provides insights and reminders of practical, time-tested and simple ways to improve". Given the amazing impact that Theuerkauf's global team has had (Six Sigma Innovative Project of the Year 2005), and is having, within banking that is praise indeed. These guys really rock so I bought this book on that recommendation alone.
So then: buy this book. Start at the front. Work your way through. After six months you'll be doing less than half the work with a tenth of the stress, but making twice the money. Now that is called happiness!
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