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Now we know what ails the NHS - lack of Intelligent Kindness,
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This review is from: Intelligent Kindness: Reforming the Culture of Healthcare (Paperback)
This book is a brilliant argument about what has gone wrong in the NHS since the Thatcher led reforms, which have been fully supported by every subsequent Government. The authors argue that we have moved from a market economy to a market society, where everything is measured in monetary terms. The NHS was founded to support the whole of society, to provide succour regardless of personal wealth or poverty, race, creed or sex. Kindness cannot be measured in terms of money, and has now been allowed to drain away, leaving unkind situations so graphically reported by the Francis Inquiry. Intelligent Kindness is not just passing sympathy, it should be at the core of clinical working. We have slipped so far, it will be a hard journey back to recognising kindness and patient's autonomy as core values in healthcare. It is very important that this book has been written. Now move on to reading "Overdiagnosed" ....