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Customer Review

60 of 74 people found the following review helpful
1.0 out of 5 stars Doesn't work well with Stones and lbs, 22 Jan. 2014
This review is from: Fitbit Aria Wi-Fi Smart Scale (Sports)
Very disappointed with the scales and if you want to weigh your self in stones and lbs then it's anybody's guess into how much you weigh.

Example:

The Aria scales display 12 stone 5 lbs
The iPhone App says you are 12 stone 6 lbs
The Fitbit dashboard says you are both 12 stone 6.1 lbs and 12 stone 5.6 lbs

So you have 4 weights to choose from so how much you weigh is anyones guess.

Reading on fitbit.com's support forum this is not unusual. Coupled with a moderator on forum that saying to someone else you can expect fluctuations of +/- 2 lbs in accuracy each time you weigh yourself what is the point in spending so much money on a set of scales that can't make a decision on how much you weigh and possibly isn't telling you the correct weight even if it could.

Bearing in mind these have been on sale at Amazon since May 2012 (about 20 months) you would have fought Fitbit would have the guessing games sorted by now. Maybe the Americans don't grasp the context of Stones too well.
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Showing 1-2 of 2 posts in this discussion
Initial post: 24 Jan 2014 06:38:40 GMT
Hi Phillip,

We're sorry to hear about your concerns with your Aria's accuracy! We will try to get you back on track as soon as we can. Please open a case with us at contact.fitbit.com with a link to your Amazon review so we may offer additional assistance.

Best,

Fitbit Support

In reply to an earlier post on 20 May 2014 11:21:40 BDT
Philip N says:
I contacted Fitbit support as suggested and they told me they were aware of the issue and a fix was being dealt with. That was nearly 4 months ago and still no change. These scales aren't fit for purpose and if you can't handle stones and pounds should be removed from the UK market.

I have wasted £99 on these and if I need an accurate measurement I have to use another set of scales that cost 1 tenth of the price of these.
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