Customer Review

15 of 17 people found the following review helpful
1.0 out of 5 stars Secure, but lock mechanism eventually seized, 20 Mar 2012
This review is from: Abus Granit-54 X-Plus (Sports)
Very secure lock, bracket to attach to a bike worked quite well. However, after 18 months the lock mechanism started to seize. Lubrication with WD40 hasn't helped. Often very difficult or impossible to unlock the bike, or put the shackle back in the lock and remove the key. The bolts that extend to keep the shackle in place seem to be the problem as they get stuck preventing the key from turning. A sharp tap with a hammer, or knocking the lock on a bike rack often releases them (when the key is inserted). Seem to be a few reports on the net of similar incidents.

Both Amazon and Abus have been unwilling to fix or replace.
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Comments

Tracked by 1 customer

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Showing 1-7 of 7 posts in this discussion
Initial post: 4 Apr 2012 18:10:11 BDT
M Helmers says:
I had an identical problem with a Squire d-lock. Under their 10-year warranty, they have been rather helpful, offering to send a free replacement if I return the defective lock to their Customer Service Dept. (even though I don't have the original receipt any more). It is surprising that Abus did not seem more helpful when you contacted them, as they have such a fine reputation!

In reply to an earlier post on 11 Apr 2012 10:13:34 BDT
Matt Gloss says:
Amazon will not help, stating a 12 month warranty.
Abus replied, stating they have a 2 year warranty, but I need to send back via Amazon who have refused to help.

Interesting to hear Squire have a longer warranty, something i'll look for in future especially as these tend to be left outside.

Posted on 15 May 2012 20:52:02 BDT
Andy Dyer says:
WD-40 is totally the wrong stuff, it dissolves/washes away some forms of corrosion. And dissolves/washes away lubricant!

Either use Chain-lube or that powdered graphite stuff.

In reply to an earlier post on 15 May 2012 21:14:02 BDT
Matt Gloss says:
Abus responded saying use 3in1 oil, though that hasn't helped. They also said it can be sent back through the retailer under their 2 year warranty, but frustratingly Amazon are flatly refusing to help due to it being outside their own 12 month period.

Posted on 20 May 2012 22:49:50 BDT
Clearly you haven't lubricated it with proper oil. I've used this lock daily for ten years, and due to occasional light lubrication it has never seized up.

Posted on 21 Nov 2012 21:21:40 GMT
Fotos says:
WD40 is not a cure-all and there are some things it destroys - delicate mechanisms such as locks for example.

If you still have the lock and the problem you could try flushing out the lock with white spirit or lighter fluid and then re-lubing the bolts with 3in1 oil, and the lock with graphite powder (by which I mean some ground up pencil lead).

In reply to an earlier post on 23 May 2013 19:31:58 BDT
A. Harris says:
Amazon should help. Quote the Sale of Goods Act at them.
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Review Details

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4.5 out of 5 stars (52 customer reviews)
5 star:
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