Customer Review

26 of 26 people found the following review helpful
1.0 out of 5 stars the quality today does not live up to the original brand, 15 Feb. 2011
Verified Purchase(What is this?)
This review is from: Braun Replacement Foil & Cutter - For 51s Series 5 and 8000 Series Activator, Contour Pro, 360 Complete (Personal Care)
Having been a long time and until recently a very satisfied user of Braun I have noticed a steady decline in build quality and rising prices for new cutters and foils. The last foil - bought some six months ago - decided to release both of the blades in the central trimmer while I was shaving and I narrowly escaped slicing my face open. P&G's customer service insisted I send the whole shaver back to them for "inspection" and that it could be up to three weeks before it would be returned. Asked what I do in the meantime elicited regrets but confirmed that was their policy. Refund the cost or replace the foil/cutter - sorry, that was not their policy (yes, that is what they said!!)
Other reviewers have suggested that since P&G took over, the product has been significantly downgraded in quality while prices remain high. I completely agree. Yes, I have bought another foil and cutter but that will be the last. When the next thing fails, I will buy another brand of shaver and place my Braun where it now truly belongs - in the bin.
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Showing 1-2 of 2 posts in this discussion
Initial post: 8 Oct 2013 19:55:55 BDT
Last edited by the author on 8 Jun 2014 18:39:18 BDT
sony one says:
The best place for braun stuff is in the bin will never bye braun stuff ever again have replaced the foil and cutters 4 times in 2 years not replacing again will buy new shaver when this one's gone witch WILL NOT BE BRAUN.

Posted on 5 Jan 2014 17:59:50 GMT
Last edited by the author on 5 Jan 2014 18:01:22 GMT
jenni mills says:
Totally agree with ancient mariners comments. In the past few years I've noticed the quality of the foil and cutters diminish so much that instead of lasting nearly a year , I'm
Lucky if I get 6 months out of them..shame on you p&g . Once this set dies on me I'll be looking at buying a different brand...(Jens husband)
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