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Customer Review

43 of 46 people found the following review helpful
5.0 out of 5 stars Much better and easier to use than my Dolce Gusto Piccolo. Ignore the useless diagrams & follow the instructions below;, 22 Nov. 2012
This review is from: NESCAF… Dolce Gusto Genio Play & Select by De'Longhi EDG455.B Coffee and Beverage Machine - Black (Kitchen & Home)
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This is around the same size as the smaller-of-the-range Dolce Gusto machines, on a par with the Piccolo model that I've had and used for the last two years. I wasn't sure about having an 'electronic' model, and admittedly the stupid, stupid instructions had me confused, but it was a doddle to operate. Additionally, this looks sleeker and classier than the manual Piccolo model, and will now take pride of place in my kitchen.

Don't bother trying to understand the operating instructions, which only have pretty useless diagrams and do the following:

Before first use, fill the container and place an empty mug under the drip spout. Turn on the machine, wait 30 seconds til the flashing red light on the side turns green, and then turn the dial in the middle of the top cover (located in between the blue 'cold' button and the red 'hot' button) to the top position (which allows max water to flow thru). Do not insert a drinks capsule, but do lower the handle mechanism and press the blue cold button and allow the mug to fill - all this is doing is rinsing out the mechanisms.

Then, select your drink: very handily, a small selection is supplied, each with a level of liquid indicated on the cover. Insert the pod into the drawer, press down to pierce, check there is enough water in the dispenser, then turn the middle dial to position 1-6, depending on which drink you want (see cover of pod), and when the water level on the top of the machine indicates that the correct amount of water will be dispensed through the pod - it 'lights up' to the selected level (like a levelscore indicator on an arcade machine!) in glowing green - just press the blue or red button, depending on whether it's a cold or hot drink you're preparing.

The machine will dispense the right amount of water for the drink selected, then if the 'creamer' pod needs to be inserted, just follow the same steps. If you want less water in your drink, simply pressing any button stops water coming through, before the allotted amount is dispensed. With this machine, even if you walk away and forget you're making a drink, there will be no spills, as long as your mug is big enough for the drink you want, as only the right amount of liquid comes through before the machine goes into economy/sleep mode.

The bit where the drink sits can be adjusted to different heights, depending on how tall the mug is; this bit is also easier to remove for cleaning than on the Piccolo model. A word of advice - remove the pods straight away, and rinse out the pod holder if there is spillage, as leaving a pod in can cause the holder to become jammed. A couple of times, I have left the pod in by mistake, and then the holder has been hard to pull out, and has needed gentle manipulation.

Overall, this is excellent and value for money at the amazon price. Whilst I've always been happy with the drinks from my Piccolo, this machine has made me realise that I've been diluting some more than I needed, and the drinks are better. I didn't think I'd part with my Piccolo model, but there's a new guy in town!
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Showing 1-10 of 12 posts in this discussion
Initial post: 19 Dec 2012 20:11:01 GMT
J. HARRIS says:
I didn't even bother with the diagrams - quite simply, I printed off the review and followed the instructions precisely. Within a matter of minutes I had a steaming cup of 'Lungo'. Other points noted, and thank you to the reviewer for making everything simplicity itself.

In reply to an earlier post on 19 Dec 2012 22:07:38 GMT
Roroblu'sMum says:
Hi J Harris

Glad it helped you, and thanks for the vote and the kind comment. Hope you enjoyed the Lungo - it's my favourite.

Have a great Xmas!



Posted on 9 Apr 2013 20:42:12 BDT
Thanks for your brilliant instructions. De Longhi should employ you as a technical writer. I've got two degrees, albeit a long time ago, and I was getting no where
until I found your review.
Many thanks John

Posted on 13 Apr 2013 12:58:31 BDT
april says:
what am i doing wrong... i've followed your instructions, lights are on but i can't get the damn thing to work? .. i filled with water , pressed the button, added the pod, but nothing!

In reply to an earlier post on 13 Apr 2013 18:08:49 BDT
Roroblu'sMum says:
Once the lights are on (check the level against the level indicated on the pod), you'll need to bring the handle right down to pierce the pod, then press the red button for hot water, and the blue for cold.

Hope this helps.

In reply to an earlier post on 14 Apr 2013 10:19:33 BDT
april says:
hi it's me again... reading your post, you say that... first just filter plain water through without the pod. i've copied your instructions and no water comes through at all. My son got me this machine from a well known shop as it was closing down and it didn't come with instructions. i've since downloaded a manual and you are so right, makes no sense at all! Thank you for your time :)

In reply to an earlier post on 14 Apr 2013 22:12:51 BDT
Roroblu'sMum says:
Hi April

Sorry to hear you're still having trouble. If no water is flowing thru at all, it sounds as if you may have a faulty product or, did you check to make sure all packaging has been removed, and that you've 'seated' the water container flush?

If all else fails, try to claim under the warranty? Or, if this was not included and you paid by credit card, perhaps try a claim under the CCA? I'm no expert, sorry, but it's worth a try.

The plain water run is like a rinse-through, to clear dust from manufacture. Good luck.

In reply to an earlier post on 15 Apr 2013 08:58:05 BDT
april says:
thank you very much for your help, i have no idea what "seated" the water container flush is? i think i'll just give up and stick to my old and trusted coffee pot. again thank you for your time :)

In reply to an earlier post on 15 Apr 2013 18:15:41 BDT
Roroblu'sMum says:
Hi April

Sorry for the confusion. I meant 'have you checked that the water container is clipped on properly, so that it sits level on the base, and also sits flat to the back of the appliance?'. I'm sorry yours is giving you so much trouble, as this really is an excellent machine that makes lovely coffee. It must be simple to use, as I don't do very well with instructions (I have a 20yo son who is my trouble-shooter for all things complicated!), but managed to figure out the workings out all by my lonesome. Do try to see if you can get your money back, or perhaps even try to email the manufacturer asking for some assistance.

Good luck.


In reply to an earlier post on 15 Apr 2013 18:47:51 BDT
april says:
Thank you.. My son bought it for me for xmas from Comet, just as they were closing down, i think it must have been an on show machine ( apparently the last one they had, or so my son says) so it came without instructions. Unfortunately it came without the pod holder/ drawer, or whatever it is called as well. I've been in touch with Delonghi and to get the spare part twice, both times it's been the wrong one :( ... really frustrating! I've told him that this year if he can't buy the gift intact, new, in a box, with instructions then not to bother. Boys eh! :) So alas I'm just gonna have to pack it away for now, before it drives me completely mad. Shame though as i've already bought the coffee pods, was really looking forward to a nice cuppa that doesn't cost a fortune in the cafes! Thank you once again :)
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