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Customer Review

8 of 9 people found the following review helpful
2.0 out of 5 stars Persistent problem with sync!, 21 Jan. 2012
By 
This review is from: Family Tree Maker 2012 Deluxe Edition (PC) (CD-ROM)
Whist the program seemed to work well to begin with I have had persistent problems in using the 'sync' facility whereby a tree on FTM 2012 can be synchronised with an online tree.......the major reason for me purchasing this software. After initial upload and apparent success every time I upload a new tree it soon bounces back with a message to say that Sync failed. I spent a half hour with Ancestry.com helpline who talked me through potential problems, only to be told to call later and ask for a Level 2 adviser. After another half-hour the second person told me that 'Development' would have to do some work on the problem and to try again later. I did, it worked, but the same thing keeps happening. Have I got a duff copy or has FTM 2012 been sent out with development issues unresolved? I await developments
Will
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