Hello Mr. Foster,
thank you for your feedback on the product and tech support. We are very sorry that you had problems with our product. We assure that your complain is going directly to our product and support teams so we can correct the situation and continue to improve our product and service.
Regarding the mobile apps you tried, could you tell us which one have been broken for you? We can't offer any support for that, because the apps are made by third party developers but we can of course forward your complain to optimize this.
What kind of harddisk drives did you use? Have this been used ones or new ones that are on the compatibility list, Netgear provides online? http://www.readynas.com/?page_id=82
This information would help us to improve our products.
If you still need more information from us, please feel free to write us an e-mail: firstname.lastname@example.org
Your Netgear Amazon UK Team