4 of 4 people found the following review helpful
A serious looking vacuum for a serious job,
This review is from: Dyson DC14 Animal Upright Vacuum Cleaner for Pet Owners (Kitchen & Home)I was slightly surprised by the lack of gaudy colours on this Dyson. I much prefer the sleek grey and silver combination.
When my old DC04 finally gave up the ghost after 10 years of loyal service, I decided to look around at other makes. The only one that came even close to the Dyson was Miele, but that has bags to empty and after 10 years of bagless vacuuming I didn't fancy faffing around with bags.
I tried the smaller version of the Dyson allergy because I quite fancied one with a ball. However, the ball version is still fairly heavy and I felt that it put too much strain on my wrist. I started looking into the Dyson Animal. We don't have any pets at the moment, but if you have anyone in your family who has long hair, then this is the vacuum for you.
Whilst I've heard that some of the cylinders on other Dysons are too small, this one is fine. I live in an average size family home. I've just vacuumed through and there is still space in the cylinder. I could probably do the whole house again before I needed to empty it.
My old Dyson was rubbish on kitchen floors as the dirt just used to skit around all over the place and end up wedged snuggly against the units. The new Dyson Animal is fantastic. Not only did it tackle the floor effectively, but it also got right up to the edges.
I found the hose slightly fiddly on this, but it's the sort of thing that you get used to. The tools are quite robust but I found that the flat tool for cleaning the stairs seemed to push the dirt to the back of the stair and down the into the edge so I had to swap to the long tool for the edges which was slightly annoying.
There is a feel of quality about this vacuum. It feels much more robust than my old one and it bounces off the skirting boards rather than taking chips out of them.
I have heard other people complain about the durability of Dysons. As my last one lasted so long I have not found it a problem. However, they do come with a 5 year parts and labour guarantee. I did once suck up a sock with my old Dyson and we had to call an engineer. Based on that experience, I have a lot of faith in this guarantee and if I get five good years out of my Dyson, I'll be very happy.
Update. I made the mistake of buying my Dyson directly from the company and paid £80 more. I wrote to Dyson to see if they would consider redressing this balance and the e-mail they sent back seriously undermined my confidence in Dyson Customer Service. Consumer confidence (especially in customer service) is hard to win and all too easy to destroy. Poor show Dyson.