Customer Review

7 of 7 people found the following review helpful
1.0 out of 5 stars Product versus service..., 23 May 2011
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This review is from: Navigon 70 Plus 5" Sat Nav with Full Europe Maps (Electronics)
The satnav itself works very well. Directions are clear, which is good for me as I usually have the sound turned down.

My real disappointment was with the manufacturer's service. They promised a big discount on future upgrades, if you order and pay for them within 30 days of purchase. When I went on line to do so they told me it had been in use for over 30 days - not the case as I had only bought the device 6 days earlier....

Having tried a few times I wrote to them about it - via their website - and three weeks later they have not bothered to reply.

There are plenty of great manufacturers out there so decision making is on small margins....if this means they do not care about you once you have bought then do not buy from them.
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Showing 1-1 of 1 posts in this discussion
Initial post: 25 May 2011 13:51:49 BDT
Bongo Basher says:
I understand where you are coming from.

I purchased an Easy 40 just recently that promised speed cameras and the freshmaps 80% discount. Neither were included. A phone call to Navigon customer services remedied the speed camera problem but the freshmaps discount codes I have been supplied with do not work. They now say that "Technicians are looking in to it" but I am not confident at the moment. Like yourself I am pleased with the unit, but am unhappy that I am having to jump through hoops and rack up 10p per minute phone calls in an effort to fix a problem not of my making. The advertised discount voucher was a massive selling point for me. I am reluctant, but I might have to return the unit to my high street retailer if a remedy does not present itself soon.

Have you tried phoning up Navigons customer services? I have phoned them on a few occasions and have got connected straight away. It might be worth trying. You could also mail the ceo with details of your experience. He or she obviously won't respond but it will probably get routed to a team that sits above the usual customer services team who have more power to tackle the issue. I've adopted this approach in the UK before (not with Navigon) and it worked wonders ending several months of frustrations.
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2.8 out of 5 stars (4 customer reviews)
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