10 of 10 people found the following review helpful
Excellent, makes achieving the standard possible.,
By A Customer
This review is from: ISO 9001: 2000 for Small Businesses: A Guide to Cost-effective Compliance (Paperback)
When my company first thought about the value of having an accredittation we were feeling a bit nervous of the costs and implications. Ray Tricker has put together a mini bible for us, it is clear and concise and not only talks about the standard it helps you understand how to apply the methods and what to expect.
The book guides you through the transformation process, the culture change and where to apply continuous improvement practices. I would recommend this book to both beginners and seasoned quality implementors. The title reads for 'small business', do not be put off it covers any business. Well done!