Customer Review

13 of 14 people found the following review helpful
5.0 out of 5 stars a super printer, 14 Oct. 2013
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This review is from: HP Photosmart 7520 e-All-in-One Printer (Accessory)
My 10 year old HP7310 needed to be retired, so I thought I’d try a different make for my MacBook Pro.
I decided on the Brother 4410. But my experience with this printer was not good. I had serious problems with the drivers. I had to speak to Customer Service several times and initially they were not too helpful. Eventually I got someone who was helpful and we got it working. However, there were also issues on the wireless front. Finally, it’s not an easy machine to work your way round and so I decided not to keep it. Amazon were, as usual, excellent in processing the return.
I looked next at the HP Photosmart 7520. I was a little hesitant about getting this because there are some fairly negative reviews on it. But I took the plunge.
First observation was that the HP seemed a better made machine – more robust. The Brother was rather flimsy and I was not keen on the paper handling.
I was pleasantly surprised at how attractive the HP machine was. Much better looking in the flesh than in photos. It was a joy to set up and for the fortnight I’ve had it works perfectly. The only problem I had was the 2-sided printing. I asked Customer Help how to do this and they sent me instructions. When I didn’t let them know whether I had been able to resolve the problem, they did a follow-up email asking me how I was getting on! That’s what I call service.
The only thing I wish HP did better was provide a good hard copy manual with the machine, instead of the minimal booklet in around 15 different languages. Put the price up by 50p and give us a decent manual - HP! I know that you can download something from the web, but it’s not the same.
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Showing 1-1 of 1 posts in this discussion
Initial post: 29 Dec 2014 18:36:39 GMT
Tony says:
Hi I have the same issue with the7520.
Did you figure how to do Duplex printing or do you have to print one side and then turn over and print the other side?
Your answer would be most helpful.
Tony D.
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