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Customer Review

29 of 35 people found the following review helpful
2.0 out of 5 stars Not really up to the mark, 16 Oct. 2013
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This review is from: Andrew James Premium Bread Maker With Automatic Ingredients / Nut And Raisin Dispenser - Includes 2 Year Warranty
I have owned this machine now for about 12 months, I bought it to replace a cheap breadmaker I bought in Sainsburys for £30.00 in a sale which worked for years perfectly but finally gave up the ghost. This machine has a high initial list price with very strong discounts and looking at the list price one might be inclined to believe it was as good as or better even that the Panasonic (which i was considering and now wish I had bought). This is definitely not the case judging by the results friends of mine get on their Panasonics as I do as well if I use their machines. The main problem is the way the loaf appears to rise perfectly well but then sink like stone. The recipe pamphlet supplied with the machine is a complete waste of paper.The machine is not totally useless as I use it to make the dough then trusting the oven to cook the loaf which is perfect. Then I will go back and get the machine to make the whole thing and frustration and disaster strike with loaves that resemble bricks, complete with depression in the middle where there should be rise. Yes I could switch to some special recipe and that is fine for odd occasions but my general home loaf needs to be straight forward. So sorry Mr Andrew James but I think your machine is the pits. It should do what it says on the box, without special treatments and the recipe pamphlet should be a book and further what it suggests should work, and it doesn't.
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Showing 1-3 of 3 posts in this discussion
Initial post: 2 Nov 2013 14:23:05 GMT
chris says:
Further to my review, I have since tried putting a tea-towel over the top of it whilst it is working and wonder of wonders, I am now getting a good rise on the bread with no sinking, so clearly whilst I am now happy with the results there is a design flaw either in the nut dispenser or viewing panel allowing cold air in. So, perhaps the machine isn't quite as bad as I had previously believed and my advice would now be, if you already have the machine try the tea-towel, if you don't yet have this machine but are thinking about it, keep thinking......

In reply to an earlier post on 19 Jan 2014 15:53:01 GMT
BatsCat says:
Thank you for the tea towel tip. I tried it but unfortunately it made no difference. Given that some people have given this machine five stars and some, like me, one or two, I believe that quality control is poor and some of us have received machines with faulty thermotats which do no bake at the correct temperature. I just wished I'd saved up and bought a decent machine.

In reply to an earlier post on 19 Jan 2014 16:27:29 GMT
chris says:
Hi BatsCat, sorry my suggestion hasn't worked. It is still working for me but the teat towel I am using is VERY soft and lays completely flush to the top of the breadmaker and down the sides too about 6 inches. I did try a new tea towel that was somewhat 'stiff' and did not lie as above and did not give a good result, so it is important that the towel really does lay flush. Maybe even a damp tea towel would work better, anyway thanks for your feedback you are absolutely right, there has to be something wrong either with their quality control or the basic design.
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