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Customer Review

15 of 16 people found the following review helpful
1.0 out of 5 stars Worse than a virus, 29 Oct. 2012
Verified Purchase(What is this?)
This review is from: BitDefender Total Security 2013 - 3 User 1 Year (PC) (CD-ROM)
I've used bitdefender for about 5 years and have always been happy with it. Until now. This utter piece of junk completely spannered my laptop. Other users experiences seem similar to mine.
After uninstalling my previous edition of Bitdefender Total security (2011), I rebooted and began the install process. The install process completed, but stated that there was a file missing and advised reinstall. The software detected that Bitdefender was now on the laptop and needed to uninstall itself before it could reinstall itself again. Unfortunately it couldn't complete the uninstall properly, because it hadn't installed properly the first time and then it failed to do anything.
I tried using the unistall software from the Bitdefender website, but this made things worse and rendered the laptop unable to access the internet and still didn't remove Bitdefender. It also prevented a few other programs from running properly.
Next option was system restore - but this failed to run properly because of Bitdefender preventing any changes.
After a lot of cursing, I eventually managed to restore the old Bitdefender from a recent backup and then complete a system restore from safe mode. This rendered the laptop useable again.

I have finally removed the old bitdefender (again) and have now installed Kaspersky which seems to be running fine, albeit a little slower than prior to all of the above shenanigans.

Bitdefender has had good reviews in the press, and maybe it installs properly if you download the software straight from their website, but after forcing me to spend the best part of 5 hours unistalling and recovering my laptop to a useable state, I'll not touch their products again.
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