31 of 34 people found the following review helpful
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This review is from: TomTom Via 135 EU M Sat Nav with Lifetime Map Updates (Electronics)
I've received from amazon TomTom Via 135 EU M Sat Nav with Lifetime Map Updates.. yesterday, after setting my account up, and connected the tomtom to the computer to get the latest upgrade, the tomtom site, wasn't recognizing my serial number to be able to download the starter pack, for free lifetime maps upgrade... so I phoned tomtom support, and after been on the phone with Alfred for 15 minutes, I still didn't solve my problem, so Alfred told me that he would sorted out at its end.. last night I received an email from Alfred asking to email him my proof of purchase.. so last night I emailed my receipt from amazon.. and up to now I still not received any answer from Alfred..so if I not receive any answer for today... I will return my tomtom to amazon.. for a full refound...
to be continued...
I feel I need to editing my review, after nearly the initial contact that I had with tomtom service I had the lifetime maps made available to me after 3 days, but I'm contesting that the cameras have not been updated to the present, apart the one belonging to denmark,that is updated, the rest tells me are available, so I live in the UK and I expect to have the camera for the UK updated... but tomtom service its so slooooooww to respond to the emails that nearly 3 weeks have passed from my first contact
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Showing 1-2 of 2 posts in this discussion
Initial post: 9 Oct 2014 16:23:43 BDT
Gillian Fantazi says:
Tom Tom has the worst after sales and the worst web site on the whole of the web. THEY ARE APPALLING in my experience. Their product range is very good though.
In reply to an earlier post on 27 Jan 2015 09:58:09 GMT
Amazon Customer says:
Same hear! Brought this in December 2014 and still Safety Speed Cameras state OUT-OF-DATE.Contacted TT at least 20 times with this issue and know solution has been offered....Big company with even BIGGER problems to sort out....This is my third TT and it will be my last "aftersales is everything" and not bothering to deal with a software update which would take their tech guys a few hours to sort shows any potential buyer how committed TT are in dealing with a very important potentially life saving feature such as Safety Speed Cameras being up to date.
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