3 of 3 people found the following review helpful
Sleek product, great customer service, minor flaws,
This review is from: Ozeri Touch Professional Digital Kitchen Scale (8 kg / 17.6 lb Edition), Tempered Glass in Elegant Black (Kitchen & Home)
I love the look of this scale and the ability to change between units of measurement. Unfortunately it broke after two months, the sensors just stopped working. It also got greasy quite easily and tare button could be frustrating and unresponsive.
After asking European customer service whether there was a known fix and not really expecting a response, I got a prompt e-mail asking what address I wanted a replacement sent to! Mind you, I didn't even have my warranty papers on hand.
The customer service rep I spoke to sent a link for me to review the product here, so this is my honest opinion: sleek design, excellent service, but some kinks to iron out in terms of usability and durability. I'd wait until they launch the next version of this scale - I'd probably buy it again if I knew they'd addressed the issues.