69 of 78 people found the following review helpful
Broke, but replaced,
Verified Purchase(What is this?)
This review is from: Apple 802.11AC 2TB Airport Time Capsule (Launched June 2013) (Accessory)
So I spent a lot of money upgrading to a Time Capsule.
It setup easily and Time Machine started doing backups.
However, a few days ago, Time Machine warned me that it hadn't done a backup in weeks.
It looked like the password to the disk had been forgotten, so I reset it and I could browse the backups. I left Time Machine backing up.
This morning it told me that the backup failed. A restart of the Time Capsule told me there was an 'internal disk error'.
The only options available were to erase. So I did.... now I've lost my backups and still have an 'internal disk error'.
Searching the internet this appears to be a common problem, but the only way to fix it is to do it yourself.
Checking the Amazon returns - who have always been very good about things - and I'm just a couple of days outside the return period!! If I hadn't had to be away with work I could have got it replaced with a working one.
Now I've just got this lump on my desk and a big hole in my pocket.
Update: Amazon are sending a replacement.
Here's some useful info if this happens to anyone else.
The Time Capsule comes with a 12 month Apple Warranty. I found it difficult to get contact details for Apple, but after ringing around I was given this number: 0844 2090611
The Apple Support was very helpful. We went through a full diagnostic, a full reset and setup. In the end, Apple confirmed that it was faulty, and since it was covered under the 12 month warranty I should first contact Amazon for a replacement (if you buy from a high street Apple reseller you are meant to take it back to them for replacement or repair).
Amazon don't have a number you can ring but if you go through your Account pages, find the link that says about reporting and returning faulty items (this was in the sidebar on the right for me).
There is a 'Call Me' button where you can enter your phone number and Amazon will call me back.
After some discussion and validation on the phone, Amazon decided to organise a replacement plus a return shipping label.
I'm hoping I just got a bad one originally and will have no problems with the replacement.
Well done with the good customer service from both Apple and Amazon, though it would have been better if the contact help details were more readily available.
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Showing 1-2 of 2 posts in this discussion
Initial post: 3 Jun 2014 16:28:22 BDT
Mr. K. A. Wheeler says:
Good to see a positive outcome from a faulty product and not just moans.
In reply to an earlier post on 12 Jun 2014 10:38:08 BDT
J. S. Williams says:
You get what you pay for and although they are expensive, Apple back their brand 100% and Amazon are an ace retailer. They get thumbs up from me and a lot of my business. :-)
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