Shop now Shop now Shop now  Up to 50% Off Fashion  Shop all Amazon Fashion Cloud Drive Photos Shop now Learn More Shop now Shop now Shop Fire Shop Kindle Listen with Prime Shop now Shop now
Customer Review

69 of 78 people found the following review helpful
3.0 out of 5 stars Broke, but replaced, 10 Oct. 2013
By 
Verified Purchase(What is this?)
This review is from: Apple 802.11AC 2TB Airport Time Capsule (Launched June 2013) (Accessory)
So I spent a lot of money upgrading to a Time Capsule.
It setup easily and Time Machine started doing backups.

However, a few days ago, Time Machine warned me that it hadn't done a backup in weeks.
It looked like the password to the disk had been forgotten, so I reset it and I could browse the backups. I left Time Machine backing up.
This morning it told me that the backup failed. A restart of the Time Capsule told me there was an 'internal disk error'.
The only options available were to erase. So I did.... now I've lost my backups and still have an 'internal disk error'.

Searching the internet this appears to be a common problem, but the only way to fix it is to do it yourself.
Checking the Amazon returns - who have always been very good about things - and I'm just a couple of days outside the return period!! If I hadn't had to be away with work I could have got it replaced with a working one.

Now I've just got this lump on my desk and a big hole in my pocket.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Update: Amazon are sending a replacement.
Here's some useful info if this happens to anyone else.

The Time Capsule comes with a 12 month Apple Warranty. I found it difficult to get contact details for Apple, but after ringing around I was given this number: 0844 2090611
The Apple Support was very helpful. We went through a full diagnostic, a full reset and setup. In the end, Apple confirmed that it was faulty, and since it was covered under the 12 month warranty I should first contact Amazon for a replacement (if you buy from a high street Apple reseller you are meant to take it back to them for replacement or repair).

Amazon don't have a number you can ring but if you go through your Account pages, find the link that says about reporting and returning faulty items (this was in the sidebar on the right for me).
There is a 'Call Me' button where you can enter your phone number and Amazon will call me back.

After some discussion and validation on the phone, Amazon decided to organise a replacement plus a return shipping label.

I'm hoping I just got a bad one originally and will have no problems with the replacement.
Well done with the good customer service from both Apple and Amazon, though it would have been better if the contact help details were more readily available.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
  [Cancel]

Comments

Track comments by e-mail

Sort: Oldest first | Newest first
Showing 1-2 of 2 posts in this discussion
Initial post: 3 Jun 2014 16:28:22 BDT
Good to see a positive outcome from a faulty product and not just moans.

In reply to an earlier post on 12 Jun 2014 10:38:08 BDT
You get what you pay for and although they are expensive, Apple back their brand 100% and Amazon are an ace retailer. They get thumbs up from me and a lot of my business. :-)
‹ Previous 1 Next ›

Review Details