Customer Review

2 of 3 people found the following review helpful
1.0 out of 5 stars Crap product, crap company, 14 Jan 2013
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This review is from: Behringer VD400 Vintage Delay Effects Pedal (Electronics)
I thought at this low price I couldn't really go wrong. But I was mistaken.

I had the VD400 for about four months, but it was barely used in that time. I have several other echoes and this was just an extra - fortunately. In that time it had maybe fifteen minutes of use at most. Then I tried it and it wouldn't power on. The battery was fine, but I tried another one just to be sure. Then I tried a mains adapter. It revived for a few seconds and then went dead again.

I contacted Behringer, who were less than helpful, and vague about the warranty terms. I went back to their website and spoke to an independent dealer they listed for the UK, who kindly told me what Behringer should have told me, that I have the usual twelve month warranty. In the meantime Behringer emailed me to say they were closing the case. I emailed them back to reopen it, and sent them proof that I'd bought the item from Amazon, but they weren't interested in proof from Amazon's website and would only take the printed invoice enclosed with the item when it was originally delivered. Even then I'd have to pay postage if they repaired it. It wasn't worth the hassle and I don't believe in throwing good money after bad, especially when the item isn't anything special in the first place. So the useless thing went in the bin.

This is the last time I buy anything Behringer.
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Showing 1-2 of 2 posts in this discussion
Initial post: 15 Apr 2013 18:31:06 BDT
Last edited by the author on 15 Apr 2013 18:31:57 BDT
You have broken the battery connector. That's all that's wrong with the pedal.

Behringer are great to deal with - even if you've bought your gear at discounted prices. They always either repair or replace under warranty (and often will replace things outside their 1 year warranty period). You must have been rude to them, and you got the kind of service you deserve.

I'm sure there's some £800 boutique pedal that will satisfy you (but will use exactly the same components but have a pretty diecast case). It's types like you that keep the Boutique effects industry in champagne.

In reply to an earlier post on 15 Apr 2013 19:24:09 BDT
Andrew says:
I'm amused to read that you think I must have been rude, when you are so belligerant and aggressive. You are also wrong, as befits someone who makes assertions without any knowledge. It wasn't the battery connector.
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