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Customer Review

104 of 132 people found the following review helpful
1.0 out of 5 stars Froze on Holiday, 8 Nov. 2011
Verified Purchase(What is this?)
This review is from: Kindle, 6" E Ink Display, Wi-Fi, Graphite (Electronics)
While it worked, it was great, but I specifically ordered it to read a book on holiday and having just got started on the book, the kindle froze completely. The power light blinks but doesn't boot up, even after a full charge - so it was effectively dead. However, several days later someone searched the internet for a fix for me and found a fix for the older keyboard model, and it worked for this one. But I have asked for my money back as I shouldn't have to be doing this and it spoilt a bit of my holiday. I haven't heard from Amazon regarding this problem. Perhaps I'll wait for the next model release. To rub it in, my new Pentax Optio camera (from Amazon) didn't take night shots either but as it's just outside the 30 day automatic return I expect that I will have to battle it out with the manufacturer for satisfaction. C'est la Vie!
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Showing 1-6 of 6 posts in this discussion
Initial post: 8 Nov 2011 13:24:21 GMT
[Deleted by Amazon on 24 Nov 2011 20:04:10 GMT]

Posted on 9 Nov 2011 16:43:56 GMT
Jock says:
Forget about the 30 day limit.........Return the camera as 'unfit for purpose'

Posted on 9 Nov 2011 17:34:36 GMT
[Deleted by Amazon on 24 Nov 2011 20:04:14 GMT]

Posted on 19 Dec 2011 14:45:55 GMT
J. H. King says:
Probably a little late for you now, but your contract on the camera purchase is with the retailer rather than the manufacturer. If you return it to Amazon they should be able to resolve it for you, regardless of being outside the 30 day period (as Jock says, it is unfit for purpose and hasn't lasted the length of time a 'reasonable person' would expect it to, which is the basis of the Sales of Goods Act).

Posted on 21 Dec 2011 12:37:46 GMT
M. Dunn says:
I returned a camera to amazon which packed up after 13 months - full refund
I returned a Kindle (which someone else had bought for me) that packed up after 6 months - immediate replacement
I returned a squash racket that broke after the first game - full refund
I could not fault Amazon with their policy regarding returns!

Posted on 21 Aug 2012 11:08:35 BDT
Rosie C.B. says:
After 14 months my Kindle is apparently dead, like yours - I can get the power light to blink occasionally but I've been told by Amazon that my only solution is to buy a new one at 20% discount. What is this 'fix' you found on the internet? I'd really like to try it as until today I thought my Kindle was the best thing since sliced bread! Now I'm an extremely unhappy person having spent £159 for 14 months use, plus purchased 75 books that I can now only access on my PC. I don't have the courage to spend out a further large sum if Kindles are so unreliable.
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