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Customer Review

5 of 6 people found the following review helpful
4.0 out of 5 stars Heat but not where you want it., 14 Feb. 2014
Verified Purchase(What is this?)
This review is from: Dimplex FX20EIPX4 FXIPX4 Series IP44 2kW Downflow Fan Heater c/w Pullcord & Run Back Timer
Our first heater arrived well packaged and before time. It was installed by a qualified electrician and worked well for 2 days. then it died. The red LED on light was on but no fan heater. I contacted Dimplex and they could not have been more helpful. They instantly diagnosed a problem and sent a replacement within 2 days without me even sending the faulty one back. They also sent their own electrician to remove the faulty heater and install the new one. Excellent customer service. In fact some of the best I have encountered.
The heater is great and is quiet, efficient and very good looking.
My only complaint is that it really does heat DOWNWARDS. You cannot vary its direction across the bathroom, so once out of its direction, it does become somewhat cooler.

I would hope the next design incorporates a hinged heater that you can vary its trajectory of hot air rather than just straight down to the floor.
As for Dimplex as a customer friendly company, I really cannot recommend them highly enough.
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Location: Worcestershire UK

Top Reviewer Ranking: 53,636