1 of 1 people found the following review helpful
Simple, Concise, but Comprehensive,
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This review is from: The Basics of Process Mapping, 2nd Edition (Kindle Edition)
An excellent primer on process mapping and for that matter a basic introduction to lean thinking and the concepts of work and work flow. I keep it close by in electronic format as well as in paper back.
An excellent book for students but also for those of us who are professionals and have to be jack-of-all-trades and masters of some! It doesn't use BPMN 2.0 notation but it is consistent and simple and provides good examples of how to develop such models from interviews and questions.