3 of 3 people found the following review helpful
A must have book for anybody in IT service management,
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This review is from: The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps (Paperback)
A very simple, straight forward, easy to read book that provides a proven best practice for getting control of your data center though the implementation of high value IT service management activities. The book breaks it down into four simple steps, with examples echoing what those in the industry see in the real world:
1) Stabilize the patient
2) Catch and release, and find fragile artifacts
3) Establish repeatable build library
4) Enable continuous improvement.
A highly recommended book.