Customer Review

33 of 36 people found the following review helpful
2.0 out of 5 stars Great product, but with a major design flaw, 2 July 2012
This review is from: Neato XV-15 Robotic Vacuum Cleaner (Kitchen & Home)
Firstly, the positives. The XV-15 is a brilliant vacuum cleaner. We are constantly surprised by the power of it, especially compared to our upright dyson. You can see where it's been really obviously, and it covers all the floor space. Thanks to the guidance system, it can get in the most obscure nooks and crannies, and still make it out again. We have great fun watching it navigate the chair legs under the table. From this perspective, it is a brilliant device. We don't run it as much as some people. We do maybe 1-2 runs a week, rather than daily. I've recommended this device to friends, who have bought one.

BUT, there is a major design flaw. We went to run the XV-15 recently and found it unable to get off the base, and it seemed to have a limp. It turns out a plastic bracket has broken that connects to one of the wheels with a spring. Without this spring in place, the wheel isn't forced outwards to touch the ground. We know this is the case, as the spring and several pieces of plastic have fallen out.

From looking around the web, this appears to be a common problem, and one which is easily remedied if you are willing to open up the device and attach a new metal mount. Personally, I don't fancy risking the warranty on a £400 device, but it seems odd that the problem would be so easily remedied by a sturdier part.

Amazon are happy to refund the device, which I will be taking them up on. They would also replace it, but they don't have one in stock. I'm torn about getting a new one or not, as I don't want to have to replace it again. If Neato could reassure me that this problem is resolved, then that would be a great help.
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Showing 1-2 of 2 posts in this discussion
Initial post: 2 Aug 2012 13:50:21 BDT
Techno says:
Take a photo where you can see that the break. thank you

Posted on 18 Sep 2012 01:09:04 BDT
They fixed this problem, it now comes with a reasonably robust mounting system. After all, they must have been losing a lot of money on the warranty claims.
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4.0 out of 5 stars (55 customer reviews)
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