Customer Review

4 of 5 people found the following review helpful
4.0 out of 5 stars Wrong description but company very good to deal with, 27 Jan 2014
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This review is from: Cheetah Mounts ALAMLB Articulating Arm (20" Extension) TV Wall Mount Bracket for 23-55 inch (60-140cm) LCD, LED and Plasma Flat Screen TVs up to VESA 400x400 and 55lbs (25kg), with full Ballhead Tilt, Swivel, and Rotation Motion, Including a Twisted Veins 10' (3m) Braided High Speed with Ethernet HDMI Cable and a 6" 3-Axis Magnetic Bubble Level (Electronics)
I don't usually write reviews but seen that I read soo many before buying a decent product I thought I would write a few words.

The product was delivered quick and itself is a great tv mount. What I was not happy about is that I read that it is slim when fitted to the wall 2.4" or 6cm but when I looked at it it was more like 3.5" or 9cm from the wall and that's why I sent it back.

Since then the company has contacted me several times to rectify the situation and they have sent me a shelving unit free of charge. Great customer satisfaction at the end.
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Tracked by 1 customer

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Showing 1-2 of 2 posts in this discussion
Initial post: 27 Jan 2014 19:47:13 GMT
To: Kenan Arslanagic
From: Cheetah Mounts Customer Care

Thank you for your comments. We appreciate your time and honesty in reviewing our product. We take all feedback, positive and negative, very seriously. We would appreciate the opportunity to assist you further. Please contact us at your earliest convenience at custresponse@yahoo.com and please include this unique Claim Number in your subject line: 127819. We promise to do everything in our power to rectify your situation. For immediate assistance, you may also contact us directly at 866-602-7742.

Thank you,
Cheetah Mounts - Customer Care Department

In reply to an earlier post on 2 Feb 2014 02:59:47 GMT
sttaq says:
Dear Cheetah Mounts

Although the product looks good but I am a bit confused after reading one of reviews and would like to ask you before purchasing. I have a Samsung EH5000 32' which requires VESA 200x200. Now your description says that the mount supports this but one of the reviewers say that it does not have the right sized holes. I think for Samsung the size is M8. Can you please confirm this?

Thanks
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